BrainstormMSP's AI agents work autonomously to monitor your clients, identify issues, and take action—all while learning from your environment.
Agent Overview
Available Agents
Backup Agent
• Monitors backup success across all platforms
• Verifies recovery capability
• Predicts capacity issues
• Creates tickets for failures
Security Agent
• Tracks control status in real-time
• Correlates security events
• Prioritizes by risk level
• Recommends remediation
Capacity Agent
• Monitors resource utilization
• Predicts when upgrades needed
• Identifies optimization opportunities
• Generates procurement alerts
Cost Agent
• Tracks cloud spending
• Identifies waste
• Suggests right-sizing
• Alerts on budget overruns
Configuration
Enable Agents
1. Go to **Settings > AI Agents**
2. Select agents to enable
3. Configure per-agent settings:
- Monitoring frequency
- Action permissions
- Notification preferences
Agent Permissions
Choose what agents can do:
• **Monitor Only**: Alert but don't act
• **Recommend**: Suggest actions for approval
• **Auto-Remediate**: Take action automatically
Per-Client Configuration
Override global settings for specific clients:
• Disable certain agents
• Adjust thresholds
• Change notification preferences
Custom Prompts
Customize Agent Behavior
Agents accept custom instructions:
Example: Backup Agent
For clients in the "Financial" tier:
• Alert on any backup older than 12 hours
• Require immutable backup verification
• Escalate to senior tech if unresolved in 2 hours
Example: Security Agent
Ignore failed login events from known IP ranges:
• 192.168.1.0/24 (internal network)
• 10.0.0.0/8 (VPN range)
Testing Custom Prompts
1. Create prompt in staging mode
2. Run against historical data
3. Review agent decisions
4. Adjust and promote to production
Performance Tuning
Optimize Agent Performance
Reduce Noise
• Tune thresholds to avoid false positives
• Create suppression rules for known issues
• Group related alerts into single ticket
Improve Accuracy
• Review agent decisions weekly
• Provide feedback on incorrect actions
• Update prompts based on learnings
Scale Efficiently
• Stagger client scans to avoid peaks
• Use caching for frequently-accessed data
• Archive historical data appropriately
Monitoring Agent Health
Dashboard shows:
• Agent uptime and status
• Actions taken per period
• False positive rate
• Average response time
Completed!
You've completed the AI Agents: Backup, Security, Capacity, Cost guide. Ready to continue learning?