Agentic Managed Machine

20 AI AgentsWorking for You

The only MSP platform where AI agents observe, reason, and act autonomously. Claude-powered OODA loops that learn from every fix and generate compliance proof automatically.

Claude-Powered Reasoning

OODA Decision Loop

Confidence-Gated Actions

1024d Semantic Memory

Book a Demo See It In Action

AI Agents

Deployed & Operational

200+

Agent Tests

Verified Behaviors

Integrations

Self-Healing Connectors

1024d

Embeddings

Semantic Memory

Observe

Orient

Decide

Act

Verify

Observe

Continuously monitors telemetry from all endpoints

What Makes BrainstormMSP Different

Proof-carrying compliance + insurance readiness as a byproduct + certified integrations

Multi-Framework Compliance

300+ controls across CIS, NIST CSF 2.0, and SOC 2 frameworks

CIS Controls v8.1: 153 safeguards across 18 control families
NIST CSF 2.0: 6 core functions with 88 subcategories
SOC 2 Trust Services: 13 categories with 52 controls
Unified control mapping shows coverage across all frameworks

153

CIS safeguards

NIST subcategories

SOC 2 controls

Learn about compliance

Insurance Intelligence

8 cyber insurance carriers with premium optimization

Coalition, At-Bay, Cowbell, Corvus pre-integrated
Chubb, Beazley, Travelers, CFC carrier support
Premium calculator with 23 risk factors analyzed
Policy lifecycle: quote, bind, renew, claims tracking

Insurance carriers

Risk factors

Questionnaire templates

Learn about insurance

Self-Healing Integrations

42 vendor connectors with AI-powered auto-remediation

Connector Surgeon diagnoses and fixes integration failures
Skill Library with 6 pre-built remediation patterns, always growing
Confidence-gated execution: 85%+ = automatic, below = human review
Learning Pipeline: every fix makes the system smarter

Vendor connectors

Pre-built skills

85%+

Confidence threshold

View all integrations

Agentic Intelligence

Meet Your 20 AI Agents

Each agent specializes in a critical aspect of MSP operations. They observe, reason, and act autonomously - only escalating when confidence is low.

Asset Intelligence

Smart asset tracking with semantic understanding

Backup Guardian

Monitors and auto-heals backup failures

Patch Sentinel

Tracks OS and software patch compliance

Threat Hunter

Correlates security events for anomalies

Compliance Auditor

Evaluates CIS/NIST controls continuously

Integration Doctor

Self-heals connector failures

Evidence Collector

Gathers and hashes proof artifacts

Health Scorer

Calculates multi-dimensional client health

Alert Correlator

Reduces noise through smart grouping

QBR Generator

Auto-compiles executive reports

Ticket Orchestrator

Creates and routes PSA tickets

Insurance Analyst

Prepares carrier-ready submissions

Learning Engine

Captures and promotes fix patterns

Fleet Learning

Cross-tenant pattern recognition

Confidence Gater

Routes decisions by confidence level

Approval Manager

Human-in-the-loop orchestration

Insight Synthesizer

Generates strategic recommendations

Confidence-Based Approval System

Not all decisions are created equal. Our intelligent routing system ensures high-confidence actions execute instantly while complex decisions get human oversight.

85%+

Auto-Execute

Routine fixes happen instantly

70-84%

Notify & Execute

Actions logged for review

<70%

Require Approval

Human review before action

System Confidence

Real-time assessment

Current Confidence94%

Auto-heal backup failure

96%

Patch critical vulnerability

88%

Modify firewall rule

72%

170+

Agent Tests

10s

Reasoning Cycle

100%

Evidence Coverage

<5s

Auto-Remediation

Modern Interface

Modern Dark Sidebar

A beautiful, focused interface designed for efficiency. Everything you need, nothing you do not.

brainstormmsp.ai/dashboard

BrainstormMSP

Agents Active

15/15

Dashboard

Your MSP at a glance

System Health

Compliance

94%

CIS Controls Passing

Automated Workflows

How It Works in Practice

Real workflows that run autonomously, saving hours every day

Backup Failure to Resolution

With BrainstormMSP

<5 seconds

vs.

Manually

4-8 hours

Detects backup failure via Acronis API

AI analyzes 70+ data points for root cause

Autonomous resolution applied

Complex issues escalate with diagnostic context

Success/failure logged for QBR reporting

Compliance Control to Ticket

With BrainstormMSP

Instant

vs.

Manually

Manual audit required

Runs scheduled compliance control evaluation

Control fails (e.g., backup encryption disabled)

Ticket auto-created with remediation steps

Evidence links attached (control details)

Ticket status syncs bi-directionally

QBR Generation

With BrainstormMSP

1 click

vs.

Manually

4-6 hours

User clicks "Generate QBR" in dashboard

Aggregates data from RMM, PSA, backup

Generates compliance posture and trends

Exports executive-ready PDF

Compliance evidence attached

Platform Capabilities

Comprehensive compliance, insurance intelligence, and AI-powered automation

Autonomous Backup Triage

AI-powered backup failure resolution in under 5 seconds

•Analyzes 70+ Acronis API endpoints for failure patterns
•Designed to auto-resolve common failures without human intervention
•Escalates complex issues with full diagnostic context
•Reduces resolution time from 4-8 hours to <5 seconds

Cut backup ticket noise by 40-60%

Auto-Ticketing Workflows

Control failures automatically create PSA tickets with remediation steps

•7 PSA integrations (ConnectWise, NinjaOne, HaloPSA, and more)
•Bi-directional sync keeps ticket status current
•Tickets include control details, evidence links, priority levels
•Custom routing rules by client, control type, or severity

Eliminate manual ticket creation

Security Posture Dashboard

Real-time security visibility across all clients

•Unified view of security status across entire client base
•Real-time threat detection and alert prioritization
•Compliance tracking with automated evidence collection
•Risk scoring by client with remediation recommendations

Complete security visibility without tool-hopping

Client Health Scoring

Multi-dimensional health scores for every client at a glance

•Backup health: success rates, RPO/RTO compliance
•Security health: endpoint protection, vulnerability status
•Compliance health: control pass rates, evidence freshness
•Performance health: system uptime, resource utilization

Proactively identify at-risk clients

One-Click QBR Generation

Executive-ready quarterly business reviews generated automatically

•Aggregates data from RMM, PSA, backup, and compliance
•Generates compliance posture, security trends, incident summaries
•Exportable to PDF with custom branding
•Tracks QoS metrics: uptime, response time, resolution time

Save 4-6 hours per QBR

Margin Tracking & Analytics

Real-time financial visibility into gross margin and ARPU

•Tracks tool costs, labor costs, and revenue per client
•Identifies unprofitable clients and service tiers
•Measures efficiency improvements on margins
•Benchmarks against MSP industry standards

Data-driven margin decisions

Intelligent Alert Correlation

Eliminates false positives and reduces alert fatigue

•Correlates alerts across RMM, security, backup tools
•Identifies root cause vs. symptom alerts
•Suppresses duplicate and non-actionable alerts
•Surfaces critical issues with full context

Reduce alert volume by 75%+

CIS Controls v8.1

153 safeguards across 18 control families for comprehensive security

•Implementation Groups 1, 2, and 3 coverage
•Asset management, access control, data protection
•Automated evidence collection for each safeguard
•Control family dashboards with pass/fail tracking

Industry-standard security framework

NIST CSF 2.0

88 subcategories across 6 core functions: Govern, Identify, Protect, Detect, Respond, Recover

•New Govern function for cybersecurity governance
•Subcategory-level implementation guidance
•Cross-mapping to CIS and SOC 2 controls
•Maturity assessment scoring

Federal-grade security framework

SOC 2 Trust Services

52 controls across 13 categories for audit readiness

•Security, Availability, Processing Integrity
•Confidentiality and Privacy criteria covered
•Continuous control monitoring and testing
•Evidence artifacts for auditor review

Audit-ready compliance posture

Multi-Tenant Security

Bank-level encryption, isolation, and audit logging

•Row-level security ensures tenant data isolation
•End-to-end encryption for data at rest and in transit
•Comprehensive audit logging for all operations
•Role-based access control with granular permissions

Enterprise-grade security

Stack Orchestration

Connect disparate tools into one intelligent system

•Pre-built integrations with 7 PSAs, Acronis, insurance
•Custom workflows without code using visual builder
•Bi-directional sync keeps all tools up-to-date
•No rip-and-replace; works with existing stack

Unified operations without consolidation

8 Insurance Carriers

Pre-integrated cyber insurance carriers with premium optimization

•Coalition, At-Bay, Cowbell, Corvus direct integrations
•Chubb, Beazley, Travelers, CFC carrier support
•23 risk factors analyzed for premium calculations
•Policy lifecycle: quote, bind, renew, claims

Evidence-backed insurance submissions

Connector Surgeon

Self-healing integrations that diagnose and fix themselves

•Automatic OAuth token refresh and credential management
•Rate limit detection with intelligent backoff
•Schema drift handling with lenient parsing
•6 pre-built remediation skills, growing with every fix

Automated resolution of common failures without human intervention

Integration Brain

MSP integration intelligence powered by indexed vendor documentation

•156 vendor docs indexed with 1,270 searchable chunks
•42 integrations mapped with evidence types and capabilities
•40 CIS safeguards covered with integration recommendations
•Answers MSP questions with citations from source docs

Ask anything about your integrations

Learning Pipeline

System that learns from every fix, human or automated

•Captures successful remediations as reusable skills
•Tracks confidence scores based on execution history
•Promotes patterns from manual to fully automated
•Cross-tenant learning benefits all MSPs instantly

Every fix makes the system smarter

AI Insights Engine

Intelligent analysis for proactive security management

•Anomaly detection for compliance drift patterns
•Trend analysis surfaces emerging risks early
•Predictive insights identify future vulnerabilities
•Smart recommendations with confidence scores

Proactive, not reactive security

Automation Orchestration

Rule-based automation with multi-channel actions

•Threshold triggers for metric-based automation
•Scheduled rules for recurring compliance checks
•Event-driven responses to security incidents
•Actions: tickets, emails, webhooks, Slack

Hands-free compliance enforcement

Global Compliance

Regional privacy frameworks for international operations

•GDPR (EU), UK GDPR, CCPA/CPRA (California)
•LGPD (Brazil), PIPEDA (Canada), Privacy Act (Australia)
•DSAR tracking and data breach management
•Cross-border transfer compliance monitoring

Global privacy compliance coverage

Frequently Asked Questions

Everything you need to know about the product

BrainstormMSP is the only MSP platform with self-healing integrations that learn and improve. We have 42 vendor connectors with a Skill Library of 6 pre-built remediation patterns. Our Connector Surgeon automatically diagnoses and fixes integration failures, with confidence-gated execution (skills above 85% confidence auto-execute). Plus the Integration Brain indexes 156 docs with 40 CIS safeguards covered, and 8 insurance carriers for evidence-backed submissions.

The Connector Surgeon is our AI agent that diagnoses and fixes integration failures automatically. OAuth token expired? It refreshes the token. Rate limited by an API? It applies intelligent backoff. Schema changed on the vendor side? It uses lenient parsing. Every successful fix feeds the Learning Pipeline to improve the system over time.

The Skill Library contains 6 pre-built remediation patterns: OAuth token refresh, rate limit handling, timeout recovery, schema drift adaptation, connection retry, and credential rotation. These patterns grow smarter over time through the Learning Pipeline. Skills have confidence scores based on their track record, with mature skills auto-executing at 85%+ confidence.

Confidence-gated execution ensures our AI knows when to act and when to ask. Skills with 85%+ confidence are auto-executed and logged for review. Skills with 70-84% confidence execute with human notification. Skills below 70% confidence require human approval before execution. This means routine fixes happen instantly while complex issues get the human attention they deserve.

We support three major security frameworks: CIS Controls v8.1 (153 safeguards across 18 families), NIST CSF 2.0 (6 functions with 88 subcategories), and SOC 2 Trust Services (13 categories with 52 controls). All frameworks include automated evidence collection, control mapping, and continuous monitoring.

We integrate with 8 leading cyber insurance carriers: Coalition, At-Bay, Cowbell, Corvus, Chubb, Beazley, Travelers, and CFC. Each integration includes premium calculation with 23 risk factors, policy lifecycle management (quote, bind, renew, claims), and risk tier optimization for better rates.

The AI Insights Engine analyzes your compliance posture to detect anomalies, identify trends, and surface predictions. It generates 5 types of insights: anomaly detection for unusual patterns, trend analysis for emerging risks, threshold alerts, recommendations, and predictive insights. Each insight includes confidence scores and actionable next steps.

We cover 10 regional privacy frameworks including GDPR (EU), UK GDPR, CCPA/CPRA (California), LGPD (Brazil), PIPEDA (Canada), Privacy Act (Australia), and more. Features include DSAR tracking, data breach management, consent management, and cross-border transfer compliance monitoring.

The Automation Engine supports 4 trigger types: threshold-based (when metrics exceed limits), scheduled (recurring checks), event-driven (security incidents), and manual. Actions include PSA ticket creation, email/Slack notifications, webhook calls, and remediation scripts. Rules are fully customizable per client.

Ready to See It In Action?

Book a demo to see autonomous backup triage, auto-ticketing workflows, and QBR generation working in your environment.

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