For Service Delivery Teams

Stop Fire-Fighting.Start Operating.

Autonomous AI triages backup failures in under 5 seconds—auto-resolve or escalate with context. Alert correlation eliminates false positives. Free your techs to focus on strategic work.

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The Service Delivery Squeeze

Four challenges burning out MSP techs

Alert Fatigue

5,000+ alerts per month with 75% false positives

Techs desensitized to real issues; critical alerts buried

Ticket Overload

Low-value tickets consuming 40% of tech time

Reactive fire-fighting; no time for strategic projects

Tool-Hopping Overhead

Techs juggling 10+ disconnected dashboards

30% of time wasted context-switching between tools

Blind Spots

Compliance gaps go undetected until client audit

Reactive remediation; client trust erosion

Cut Ticket Noise by 40-60%

Autonomous AI eliminates low-value tickets before they hit your queue

<5s

Backup failure response

AI diagnoses and triages vs. 4-8 hours manual

400+

Tickets eliminated/month

For typical 50-client MSP with Acronis

10-15 hrs

Tech time saved/week

Freed up for billable projects

How It Works

Autonomous backup triage: AI analyzes 70+ Acronis endpoints, auto-resolves failures
Alert correlation: Eliminates duplicate and symptom alerts; surfaces root cause
Auto-ticketing: Control failures → PSA tickets with full diagnostic context
Smart escalation: Complex issues escalate with AI-generated troubleshooting

Unified Operations Dashboard

Single pane for compliance, backup, security, and ticketing

30%+

Context-switching reduction

One dashboard replaces 10+ tool logins

50%

Faster incident resolution

All diagnostic data in one place

1:150+

Tech-to-endpoint ratio

Efficiency gains allow higher load

How It Works

Real-time client health: Compliance posture, backup status, security findings
Drill-down diagnostics: Click any failed control to see evidence, logs, steps
Cross-tool correlation: See how tickets relate to failures and alerts
Mobile-friendly: Techs can triage issues from phone during on-call

Proactive Compliance Monitoring

25 automated controls catch issues before audits or incidents

IWF controls automated

Backup, encryption, patching, privileged accounts

100%

Evidence collection automated

No manual audits; insurance-ready

90%+

Compliance posture visibility

Real-time risk scores for every client

How It Works

Continuous monitoring: Controls run hourly; failures trigger tickets
Evidence collection: Logs, screenshots, API responses stored automatically
Risk scoring: Client and control-level scores for prioritization
Remediation workflows: Auto-ticketing with step-by-step guides

Manual vs. Automated

See the Difference

Backup Failure Detected

Manual

4-8 hours: Alert → login → search → diagnose → fix → verify

Automated

<5 seconds: Detected → analyzed → auto-resolved or escalated

Compliance Control Failure

Manual

6-10 hours/quarter: Manual audit → spreadsheet → remediate

Automated

5 minutes: Hourly check → ticket → guided remediation

Frequently Asked Questions

Everything service delivery teams need to know

BrainstormMSP monitors 70+ Acronis API endpoints for failures. AI analyzes patterns, logs, and history to determine root cause. Common failures are auto-remediated; complex issues escalate to PSA with full diagnostic context.

No. BrainstormMSP orchestrates, not consolidates. Keep your existing tools. We sit on top as an intelligence layer. Techs still use your PSA—we just create better tickets and auto-resolve common issues.

The AI only performs safe, reversible actions (restart agent, clear cache). It never deletes data or touches production without validation. All actions are logged. If confidence is <90%, it escalates to PSA. Error rate: <1%.

Most techs are productive within 30 minutes. Onboarding includes: 15-minute dashboard tour, auto-ticketing walkthrough, compliance overview. Advanced features are optional.

Yes. Configure routing rules: priority mapping, assignment rules, notification preferences, and suppression rules. Create custom workflows using our visual builder.

Ready to Free Up Your Team?

Book a demo to see autonomous backup triage, auto-ticketing, and unified operations in action.

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