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ConnectWise PSA

Bi-directional ticket sync, auto-ticketing for control failures, and client mapping with ConnectWise Manage.

What you get in 5 minutes:
Auto-ticketing configured in under 5 minutes

Workflows Unlocked

  • Control failures automatically create tickets with evidence
  • Bi-directional status sync (ticket updates flow both ways)
  • Client mapping links Acronis clients to ConnectWise companies
  • Custom ticket templates based on control type
  • Priority mapping: critical controls -> high priority tickets

Features

OAuth 2.0 authentication
Real-time webhook support
Bulk client mapping with fuzzy matching
Custom field mapping
Ticket queue routing rules

Setup Steps

  1. 1
    Enter your ConnectWise Manage company URL
  2. 2
    Authenticate with OAuth (admin required)
  3. 3
    Map your Acronis clients to ConnectWise companies
  4. 4
    Configure ticket templates and routing rules
  5. 5
    Enable auto-ticketing workflow
Average setup time: 5 minutes

Ready to Connect ConnectWise PSA?

Book a demo to see this integration in action with your actual data.