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PSAActive
ConnectWise Manage
Bi-directional ticket sync, auto-ticketing for control failures, and client mapping with ConnectWise Manage.
What you get in 5 minutes:
Auto-ticketing configured in under 5 minutes
Workflows Unlocked
- Control failures automatically create tickets with evidence
- Bi-directional status sync (ticket updates flow both ways)
- Client mapping links Acronis clients to ConnectWise companies
- Custom ticket templates based on control type
- Priority mapping: critical controls → high priority tickets
Features
OAuth 2.0 authentication
Real-time webhook support
Bulk client mapping with fuzzy matching
Custom field mapping
Ticket queue routing rules
Setup Steps
- 1Enter your ConnectWise Manage company URL
- 2Authenticate with OAuth (admin required)
- 3Map your Acronis clients to ConnectWise companies
- 4Configure ticket templates and routing rules
- 5Enable auto-ticketing workflow
Average setup time: 5 minutes
Get StartedReady to Connect ConnectWise Manage?
Book a demo to see this integration in action with your actual data.