AI-Native Helpdesk
Resolve Tickets Before Your Technician Sees Them
34 playbooks that classify intent, execute resolutions, and learn from every outcome. T0 issues resolve in under 60 seconds.
34
Playbooks
<60s
T0 Resolution
3
Resolution Tiers
24/7
Availability
Three Resolution Tiers
Every ticket is classified and routed to the fastest resolution path
T0
Instant Resolution
<60 seconds
Auto-Execute
Password reset (MFA verified)
Account unlock
VPN status check
License assignment
T1
Guided Resolution
2-15 minutes
Printer troubleshooting
Email delivery issues
Software installation
Permission requests
T2
Escalated
Routed to technician
Network outages
Server issues
Security incidents
Custom configuration
How the AI Helpdesk Works
Step 1
User Sends Message
Via WebSocket chat, email, or PSA ticket
Step 2
Intent Classified
Category, urgency, and playbook selected in <500ms
Step 3
Playbook Executes
T0 auto-resolves. T1 guides. T2 escalates with context.
Step 4
Outcome Learned
Success rate tracked. Playbook lifecycle evolves.
Playbook Library
34 playbooks covering the most common MSP support scenarios
HD-01T0
Password Reset
Auto-execute
HD-05T1
Printer Not Printing
HD-10T1
Email Delivery Failure
HD-15T0
VPN Connection Issue
Auto-execute
HD-20T1
Software Installation
Auto-execute
HD-25T0
Account Lockout
Auto-execute
HD-29T0
Password in Breach
Auto-execute
HD-34T2
Cross-Device Escalation
PSA Integration
Tickets With Full Context
Every helpdesk interaction syncs to ConnectWise or HaloPSA. Escalated tickets arrive with classification, attempted resolutions, relevant evidence, and suggested next steps.
Auto-assigns technician by skill match
Brain-generated root cause analysis
Evidence chain linked to ticket
Resolution outcome feeds learning loop
Impact Metrics
T0 auto-resolution rate40%+
Average first response<30 seconds
Technician time saved per ticket8-12 minutes
Playbook success rate92%
Helpdesk FAQ
Ready for an AI Helpdesk?
34 playbooks, instant resolution, and continuous learning. Your technicians handle the hard problems while AI handles the rest.